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Case Study:
IT Services Outsource with Pension and Benefits Firm
Client: Union Pension and Benefits Firm
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Project Date:
11/16/2004
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Objectives:
To provide network support from our support center in Homewood, IL using the latest remote technology and on-site support at the customers location.
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What Makes it Unique:
UCS will provide hardware, software, help desk, consultation and desktop support for a fixed monthly fee. The customer will see many advantages to outsourcing its IT needs to UCS:
Predictable cost
A company that understands your network and your applications
No questions as to who you are going to call
No need to understand the technology
Troubleshooting is a thing of the past
Back up and Recovery
You donīt need to staff an IT department
Stay up to date
Remote Access
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End Result:
To facilitate remote support, an Internet firewall server was configured and added to the existing network configuration. This will allow for remote access to the existing server and AS/400. Software was configured on each user PC to allow access for troubleshooting.
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Hardware:
1 - IBM AS/400
1 - Powerware Prestige - Model 650P2 UPS
12 - Gateway PCīs
1 - Gateway Server PC
3 - HP Vectra PCīs
7 - HP Laser Printers
3 - Smart Label Printers
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Software:
MS Windows 2003 Server
MS Windows 2000
MS Windows XP Professional
IBM OS/400
Adobe Acrobat Reader 6.0
Norton AntiVirus by Symantec
MS Office XP
Corel WordPerfect 10
Telnet Software TN2000 (emulating TN3270 and TN5250)
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